Child Support Case Processing Analyst - 73004767

Business and Financial Operations; Tampa (FL); Hybrid; USD 42,000 - 64,000; Full time

Job summary

The Florida Department of Revenue is seeking a Revenue Specialist II on the Interstate Actions Team in Tampa. This role provides customer support for child support cases, initiating and responding to requests, and coordinating with internal and external partners to resolve issues.

The position requires strong research skills, the ability to analyze case data, and sound decision-making based on case information. This is a full-time role with potential for partial telework after training.

Qualifications

• Customer service and communication abilities.
• Ability to analyze case data and gather information.
• Experience coordinating with internal and external partners.
• Critical thinking and problem-solving skills.

Responsibilities

• Provide customer support for child support cases.
• Initiate and respond to requests from partners.
• Coordinate with internal and external partners to resolve cases.
• Research and resolve case issues, making informed decisions based on case information.

Skills

Critical thinking

Problem solving

Customer service

Communication

Partnership coordination

Job description

The Revenue Specialist II - Child Support Case Processing Analyst works on the Interstate Actions Team within the Florida Department of Revenue's Child Support Program, providing customer support for child support cases. The role involves initiating and responding to requests, coordinating with internal and external partners, researching and resolving case issues, and making decisions based on case information. This is a full-time position based in Tampa with potential for part-time telework after training.

• Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
• Critical thinking and problem-solving skills
• Customer service and communication abilities
• Experience coordinating with internal and external partners
• Ability to analyze case data and gather information