Remote Child Support Case Analyst

Florida; Melbourne (FL); Remote; USD 39,000 - 45,000; Full time

Job summary

The Florida Department of Revenue, Child Support Program, invites you to apply for the Child Support Case Processing Analyst position in Melbourne. This role focuses on customer support for child support cases and requires problem solving, careful data gathering, and coordination with internal and external partners.

Duties include initiating and responding to requests, researching and resolving case issues, analyzing information to determine next steps, and interacting with legal services

Qualifications

• Must currently be employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II.
• Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers).
• Excellent customer service and problem-solving skills.

Responsibilities

• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Assisting customers and collaborating with legal services providers, other states, employers, and partners.

Skills

Customer service

Problem solving

Communication

Job description

The Florida Department of Revenue, Child Support Program, invites you to apply for the Child Support Case Processing Analyst position in Melbourne. This role focuses on customer support for child support cases and requires problem solving, careful data gathering, and coordination with internal and external partners.

Duties include initiating and responding to requests, researching and resolving case issues, analyzing information to determine next steps, and interacting with legal services