Remote-Eligible Call Center Specialist

MCI; Dallas (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative in Dallas, TX to deliver outstanding customer support. Answer questions, resolve concerns, and guide customers to solutions in a fast-paced environment.

You will document interactions in our systems, maintain confidentiality, and collaborate with teammates to improve satisfaction. Fluency in English and strong communication are essential.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Strong verbal and written

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software experience

Job description

MCI is seeking a Full-Time Call Center Representative in Dallas, TX to deliver outstanding customer support. Answer questions, resolve concerns, and guide customers to solutions in a fast-paced environment.

You will document interactions in our systems, maintain confidentiality, and collaborate with teammates to improve satisfaction. Fluency in English and strong communication are essential.