Remote-Eligible Call Center Associate

Talentify; Western Hills (AL); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings

Life Insurance

Disability Insurance

Career growth

Paid training

Casual dress code

Job summary

MCI is seeking a Call Center Representative to join our team. In this role, you will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

The ideal candidate has strong communication skills, the ability to multi-task, and a customer-focused mindset. Training and benefits are provided, with opportunities for growth within our global organization.

Qualifications

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.

Responsibilities

• Listen to customers, understand their needs, and resolve customer issues.
• Utilize systems and technology to complete account management tasks.
• Recognize sales opportunity and apply sales skills to upgrade.
• Explain and position the products and processes with customers.
• Escalate customer dissatisfaction with managerial team when needed.
• Ensure first call resolution through problem solving and effective call handling.

Skills

Communication skills

Typing 20 wpm

MS Office

Windows OS

Reliability

Problem solving

Conflict resolution

Customer service

Multitasking

Team oriented

Interpersonal skills

Fast-paced environment

Attendance/punctuality

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

MCI is seeking a Call Center Representative to join our team. In this role, you will handle customer inquiries, provide accurate information, resolve issues, and ensure a positive customer experience in a fast-paced environment.

The ideal candidate has strong communication skills, the ability to multi-task, and a customer-focused mindset. Training and benefits are provided, with opportunities for growth within our global organization.