Customer Experience Call Center Specialist

MCI; Addison (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Job summary

MCI is seeking a customer-focused Contact Center Representative in Dallas, TX to handle inbound and outbound calls and assist customers with inquiries. The role emphasizes delivering a positive customer experience in a fast-paced environment.

The ideal candidate has at least 1 year in a contact center or customer service role, strong communication skills, and proficiency with CRM systems; Spanish is a plus. On-site in Dallas, with ongoing training and performance coaching.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent.
• Minimum 1 year of experience in a contact center or customer service.
• Fluent in English; Spanish is a plus.
• Excellent verbal and written communication skills.
• Proficiency with computers and CRM systems.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a courteous and efficient manner.
• Provide accurate information about products, services, and company policies.
• Resolve customer issues and escalate complex cases to supervisors when necessary.
• Document all customer interactions in the CRM system.
• Meet or exceed performance metrics including call quality, handle time, and customer satisfaction.
• Follow communication scripts and adhere to company procedures and compliance standards.

Skills

Verbal communication

Written communication

Problem solving

Multitasking

Education

High school diploma or equivalent

Tools

CRM systems

Computers

Job description

MCI is seeking a customer-focused Contact Center Representative in Dallas, TX to handle inbound and outbound calls and assist customers with inquiries. The role emphasizes delivering a positive customer experience in a fast-paced environment.

The ideal candidate has at least 1 year in a contact center or customer service role, strong communication skills, and proficiency with CRM systems; Spanish is a plus. On-site in Dallas, with ongoing training and performance coaching.