Remote Call Center Specialist

MCI; Frankfort (KY); On-site; USD 16,531 - 20,664; Full time

Job summary

MCI is seeking a Full-Time Call Center Representative to deliver outstanding customer support from a remote Work-at-Home setting. You will answer questions, resolve concerns, and guide customers to solutions, contributing to a positive experience.

Ideal candidates are 18+, have a HS diploma or GED, fluent English, strong communication, problem-solving, and the ability to multitask in a fast-paced environment. Prior call center experience is a plus.

Qualifications

• Must be 18 years or older.
• HS diploma or GED required.
• Fluent in English with strong verbal and written communication.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or outbound calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Strong communication

Problem solving

Active listening

Multitasking

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a Full-Time Call Center Representative to deliver outstanding customer support from a remote Work-at-Home setting. You will answer questions, resolve concerns, and guide customers to solutions, contributing to a positive experience.

Ideal candidates are 18+, have a HS diploma or GED, fluent English, strong communication, problem-solving, and the ability to multitask in a fast-paced environment. Prior call center experience is a plus.