Remote Call Center Specialist — Customer Support

MCI; South Dakota; On-site; USD 22,041 - 30,307; Full time

Job summary

MCI in the United States is hiring a remote Call Center Representative to handle inbound and outbound calls with a customer-focused mindset. You will resolve inquiries, document interactions accurately, and maintain high productivity in a fast-paced environment.

The role requires strong English communication, the ability to multitask, and a willingness to complete background checks and screenings. Prior call center experience is a plus but not required, and training will be provided to ensure

Qualifications

• Must be 18+ and legally able to work in the United States.
• Fluent English with strong verbal and written communication skills.
• Good problem-solving and active listening abilities.
• Ability to multitask in a fast-paced environment; previous customer service experience is an advantage.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent English

Strong verbal communication

Written communication

Active listening

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

CRM software

Call center software

Job description

MCI in the United States is hiring a remote Call Center Representative to handle inbound and outbound calls with a customer-focused mindset. You will resolve inquiries, document interactions accurately, and maintain high productivity in a fast-paced environment.

The role requires strong English communication, the ability to multitask, and a willingness to complete background checks and screenings. Prior call center experience is a plus but not required, and training will be provided to ensure