Remote Call Center Specialist — Customer Support

MCI; Tennessee; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Remote work

Job summary

MCI is seeking a motivated Full-Time Call Center Representative to deliver outstanding customer support from a remote work-at-home setting. You will handle questions and concerns, guide customers to solutions, and document interactions in company systems.

The role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced environment. Applicants must complete a full application on the careers page and may undergo screening and a pre-employment test.

Qualifications

• : Must be 18 years or older.
• : High school diploma or GED required.
• : Fluent in English.
• : Strong verbal and written communication skills.
• : Excellent problem-solving and active listening abilities.
• : Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Fluent in English

Strong verbal and written comms

Problem-solving

Active listening

Multitasking in fast-paced env

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a motivated Full-Time Call Center Representative to deliver outstanding customer support from a remote work-at-home setting. You will handle questions and concerns, guide customers to solutions, and document interactions in company systems.

The role emphasizes strong communication, problem-solving, and the ability to thrive in a fast-paced environment. Applicants must complete a full application on the careers page and may undergo screening and a pre-employment test.