Remote Call Center Specialist — Customer Support

MCI; South Carolina; Hybrid; USD 32,000 - 42,000; Full time

Job summary

MCI is seeking a full-time Call Center Representative to deliver outstanding customer support in a remote, home-based setting in the United States. You will handle inbound/outbound calls, resolve questions, and document interactions in company systems, maintaining quality and productivity.

The ideal candidate has strong communication skills, problem-solving abilities, and the ability to multitask in a fast-paced environment, with a commitment to customer satisfaction.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English.
• Strong verbal and written communication skills.
• Excellent problem-solving and active listening abilities.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Answer inbound and/or make outbound customer calls professionally and courteously.
• Assist customers with questions, account inquiries, and general support.
• Resolve customer concerns while maintaining a positive experience.
• Accurately document customer interactions in company systems.
• Meet productivity, quality, and attendance expectations.
• Follow company policies and established call procedures.
• Maintain confidentiality of customer information.
• Collaborate with team members and supervisors to improve customer satisfaction.

Skills

Communication

Active listening

Multitasking

Verbal communication

Written communication

Education

High school diploma or GED

Tools

CRM software

Job description

MCI is seeking a full-time Call Center Representative to deliver outstanding customer support in a remote, home-based setting in the United States. You will handle inbound/outbound calls, resolve questions, and document interactions in company systems, maintaining quality and productivity.

The ideal candidate has strong communication skills, problem-solving abilities, and the ability to multitask in a fast-paced environment, with a commitment to customer satisfaction.