Bilingual Call Center Agent (English/Spanish) – Remote

Valor Intelligent Processing, LLC.; Dallas (TX); On-site; USD 20,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Job summary

MCI is seeking a Call Center Representative in Dallas, TX. You will handle inbound calls, provide product information, and resolve issues with professionalism while documenting interactions in the CRM system.

Strong English/Spanish communication and multitasking skills are essential. The role emphasizes team collaboration, adherence to SOPs, and meeting performance metrics, with a focus on customer satisfaction.

Qualifications

• Fluent in English and Spanish (spoken and written).
• High school diploma or GED required.
• Experience in customer service or call center a plus.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints with professionalism and empathy.
• Document all customer interactions in the CRM system.
• Follow communication scripts and standard operating procedures.

Skills

Bilingual English/Spanish

Strong communication

Time management

Typing skills

Basic computer literacy

Customer service experience

Education

High school diploma or GED

Tools

CRM system

Job description

MCI is seeking a Call Center Representative in Dallas, TX. You will handle inbound calls, provide product information, and resolve issues with professionalism while documenting interactions in the CRM system.

Strong English/Spanish communication and multitasking skills are essential. The role emphasizes team collaboration, adherence to SOPs, and meeting performance metrics, with a focus on customer satisfaction.