Bilingual Tech Support Specialist (Call Center)

MCI; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

MCI in Dallas, TX is seeking a Technical Support Representative to assist customers with troubleshooting and resolving technical issues. The role provides first-level support via phone, chat, or email, and involves guiding users through step-by-step solutions to complex problems.

You will document issues, escalate when needed, and stay updated on product knowledge to ensure high customer satisfaction and smooth resolutions. English and Spanish fluency are required.

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Fluent in English and Spanish.
• Basic understanding of computer systems and troubleshooting.
• Strong analytical and problem-solving skills.
• Excellent communication and customer service abilities.

Responsibilities

• Provide first-level technical support via phone, chat, or email.
• Troubleshoot hardware, software, and connectivity issues.
• Guide customers through step-by-step solutions.
• Document all technical issues and resolutions in the system.
• Escalate unresolved issues to higher-level support teams.
• Stay updated on product knowledge and technical procedures.
• Maintain high customer satisfaction through effective communication.

Skills

Fluent English

Fluent Spanish

Education

High school diploma or GED

Job description

MCI in Dallas, TX is seeking a Technical Support Representative to assist customers with troubleshooting and resolving technical issues. The role provides first-level support via phone, chat, or email, and involves guiding users through step-by-step solutions to complex problems.

You will document issues, escalate when needed, and stay updated on product knowledge to ensure high customer satisfaction and smooth resolutions. English and Spanish fluency are required.