Remote Eligibility Advisor I – Help Texans Access Benefits

Texas Health & Human Services Commission; Oregon; Hybrid; USD 33,000 - 49,000; Full time

Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Telework eligible

Job summary

Texas Health and Human Services Commission (HHSC) is seeking an Eligibility Advisor I to support the Access and Eligibility Services division. The role focuses on interviewing clients, gathering information, and determining eligibility for SNAP, TANF, and Medicaid programs.

You will work in a fast-paced, customer-focused environment with opportunities for professional growth. The position offers telework eligibility, a defined benefits pension plan, and comprehensive benefits, with a schedule

Qualifications

• Education: High School Diploma or GED required; 60 hours preferred.
• Experience: 1 year of customer service with public contact.
• Ability to interview clients in-person or by phone.
• Ability to read, interpret regulations and apply policies.
• Proficient in basic data entry and office software.

Responsibilities

• Interview applicants and recipients to determine financial eligibility.
• Evaluate data from sources to enter into eligibility systems.
• Compute and authorize benefits based on eligibility.
• Process work per regulations and procedures.
• Perform other duties as assigned.

Skills

Interview techniques

Policy interpretation

Arithmetic/basic math

Time management

Written communication

Oral communication

Microsoft Word

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Soft phone usage

Education

High School Diploma or GED

60 college credit hours preferred

Tools

Microsoft Word

Outlook

Excel

Job description

Texas Health and Human Services Commission (HHSC) is seeking an Eligibility Advisor I to support the Access and Eligibility Services division. The role focuses on interviewing clients, gathering information, and determining eligibility for SNAP, TANF, and Medicaid programs.

You will work in a fast-paced, customer-focused environment with opportunities for professional growth. The position offers telework eligibility, a defined benefits pension plan, and comprehensive benefits, with a schedule