Remote Eligibility Advisor I – Help Texans Access Benefits

Texas Health & Human Services Commission; Texas; On-site; USD 33,000 - 49,000; Full time

Benefits offered by this job

100% health insurance for full-time

Defined benefit pension

Generous time off

Career advancement opportunities

Job summary

Texas Health and Human Services Commission (HHSC) invites applications for an Eligibility Advisor I in the AES division. The role involves interviewing applicants, collecting financial information, and determining eligibility for SNAP, TANF, and Medicaid programs.

The position requires a high school diploma or GED with 60 college hours preferred and customer-service experience. Overtime and telework eligibility are noted; base location is Columbus, TX with day shifts.

Qualifications

• Education: High School Diploma or GED is required.
• Sixty (60) semester hours from an accredited college/university preferred.
• Experience in customer service with public contact is required or substituted.
• Experience interviewing clients is preferred.

Responsibilities

• Interview applicants to determine financial eligibility for public assistance programs.
• Enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility.
• Process work per state/federal regulations and procedures.
• Perform other duties as assigned.
• Overtime may be required as needed.

Skills

Fact-finding

Regulation knowledge

Microsoft Word

Outlook

Excel

Communication

Time management

Team collaboration

Education

High School Diploma or GED

60 college hours preferred

Tools

Microsoft Teams

Soft phone technology

Office suite

Job description

Texas Health and Human Services Commission (HHSC) invites applications for an Eligibility Advisor I in the AES division. The role involves interviewing applicants, collecting financial information, and determining eligibility for SNAP, TANF, and Medicaid programs.

The position requires a high school diploma or GED with 60 college hours preferred and customer-service experience. Overtime and telework eligibility are noted; base location is Columbus, TX with day shifts.