Telework-Eligible Eligibility Advisor I

Texas Health and Human Services; Austin (TX); Hybrid; USD 33,000 - 49,000; Full time

Job summary

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division seeks a Temporary Eligibility Advisor I in Austin to determine financial eligibility for SNAP, TANF, Medicaid programs. This is a temporary position ending 08/31/2027, with telework eligibility and potential transfer to a regular vacancy.

You will interview applicants, review data, enter information into the eligibility system, and authorize benefits while complying with state regulations.

Qualifications

• High School Diploma or GED is required.
• Sixty (60) semester hours or ninety (90) quarter hours from an accredited college or university is preferred.
• One year of customer service experience with public contact is required.

Responsibilities

• Interview applicants and recipients in person or by phone to determine financial eligibility for public assistance programs.
• Enter information into a computer-based eligibility system.
• Compute and authorize benefits based on eligibility determination.
• Process work in accordance with state and federal regulations and procedures.
• Perform other duties as assigned.

Skills

Fact-finding

Regulation comprehension

Arithmetic

Time management

Verbal and written communication

Computer literacy

Education

High School Diploma or GED

60 semester hours / 90 quarter hours preferred

Tools

Microsoft Word

Outlook

Excel

Job description

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services division seeks a Temporary Eligibility Advisor I in Austin to determine financial eligibility for SNAP, TANF, Medicaid programs. This is a temporary position ending 08/31/2027, with telework eligibility and potential transfer to a regular vacancy.

You will interview applicants, review data, enter information into the eligibility system, and authorize benefits while complying with state regulations.