Eligibility Advisor I - Remote Eligible & Impact

Texas Health & Human Services Commission; Austin (TX); Remote; USD 33,000 - 49,000; Full time

Benefits offered by this job

Health insurance

Pension

Paid time off

Career advancement

Job summary

Texas Health and Human Services Commission (HHSC) seeks an Eligibility Advisor I in a temporary role to assist Texans with SNAP, TANF, Medicaid and related programs. This position supports ACH to connect clients with services and promotes self-sufficiency in a fast-paced environment.

Telework may be available and regular hours apply. The role requires a high school diploma or GED, 1 year of customer service, and ability to handle sensitive information with integrity.

Qualifications

• Education: High School Diploma or GED is required; 60/90 hours preferred.
• Experience: 1 year of customer service with public contact; substitution options available.
• Must be able to work overtime and in a fast-paced environment.
• Ability to learn policy regulations and communicate effectively, both verbally and in writing.

Responsibilities

• Interview applicants to determine financial eligibility for public assistance programs.
• Enter data into a computer-based eligibility system from various sources.
• Compute and authorize benefits based on eligibility determinations.
• Follow state and federal regulations and established procedures.

Skills

Interviewing

Regulation interpretation

Basic math

Time management

Communication

Written communication

MS Word/Outlook/Excel

Education

High School Diploma or GED

60/90 college hours preferred

Tools

Microsoft Word

Outlook

Excel

Microsoft Teams

Softphone

Job description

Texas Health and Human Services Commission (HHSC) seeks an Eligibility Advisor I in a temporary role to assist Texans with SNAP, TANF, Medicaid and related programs. This position supports ACH to connect clients with services and promotes self-sufficiency in a fast-paced environment.

Telework may be available and regular hours apply. The role requires a high school diploma or GED, 1 year of customer service, and ability to handle sensitive information with integrity.