Remote Education & Development Instructor

Working Solutions; Tennessee; Remote; USD 50,000 - 70,000; Full time

Benefits offered by this job

Annual merit increases

Health, dental, vision, life, and long

401(k) with company match

Generous paid time off and holidays

Remote-friendly culture

Job summary

Working Solutions is seeking full-time Instructors who will deliver online instruction from home offices to independent contractor PROs before they begin working on virtual call center programs. To qualify for employee positions, candidates must be legal residents of AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX.

Responsibilities include designing class curricula, preparing PROs, coordinating with clients, and developing virtual materials under the guidance of the Director of Agent Development.

Qualifications

• All instructors possess a Bachelor's degree (required) or higher, preferably related to Education.
• Teaching experience is essential – We love to see experience teaching children and creating curriculum (virtual experience is not a requirement, but a plus). Teaching is a requirement for consideration.
• Communicate, Communicate, and Communicate! Success in this area is so important and goes hand in hand with the ability to really motivate learning.
• Working from home requires organization and independently driven individuals. Instructors are highly motivated and able to learn and communicate lots of information.
• If you’re able to successfully prioritize moving at lightning speed this is a great opportunity. Also, it’s all about the details, so being able to multitask without accuracy or quality suffering is key!
• Working virtually requires excellent computer skills…your computer will be your best friend! We use numerous teaching tools and programs, so instructors need to be open to new learning these systems quickly.
• And last, but not least - willingness to HAVE FUN, be creative, and inspire learning!
• Education degree preferred, not required
• 3-5 years classroom and/or virtual training experience
• Knowledge of call center processes and techniques a huge plus
• Come learn from the experts in this field and be part of a rapidly expanding, forward-thinking and exciting organization! Working Solutions - The Global Leader in Agent and Technology Solutions for Enterprise Contact Centers.

Responsibilities

• Design class curriculum and thoroughly prepare Working Solutions Pros for quality project work, to contribute to the growth and success of Working Solutions.
• Meet with clients to determine preparation needs.
• Review and modify project documentation provided by client to fit virtual preparation methods and time-frames. Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development.
• Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information.
• Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects.
• Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents.
• Provide additional preparation for active PROs as needed, to help them to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance.
• Respond to preparation-related PRO questions as needed; Provide encouragement and recognize accomplishments when appropriate.
• Document and implement programs, processes and procedures as needed.
• Provide results reporting to Working Solutions management and/or client as requested.

Skills

Teaching experience

Excellent communication

Motivate learning

Organizational skills

Education

Bachelor's degree or higher

Job description

Working Solutions is seeking full-time Instructors who will deliver online instruction from home offices to independent contractor PROs before they begin working on virtual call center programs. To qualify for employee positions, candidates must be legal residents of AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX.

Responsibilities include designing class curricula, preparing PROs, coordinating with clients, and developing virtual materials under the guidance of the Director of Agent Development.