Remote EdTech Customer Success Lead - K-12 Districts

Vivi; United States; Remoto; USD 85.000 - 120.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work

Descrizione del lavoro

Vivi, a leading wireless screen mirroring and digital signage tool for education, seeks a role to own a portfolio of K-12 district accounts across the full lifecycle during a leave of absence. This remote position targets candidates in the Central/Mountain Time Zones.

You will drive onboarding, adoption, renewals, and serve as the primary relationship owner, partnering with account executives on expansion, while maintaining accurate health data in HubSpot to deliver measurable outcomes for

Competenze

• 5+ years in customer success or account management.
• Experience managing full lifecycle: onboarding, adoption, renewals, retention.
• Strong communication and proactive, data-driven approach.

Mansioni

• Full lifecycle management from onboarding to renewal.
• Drive product adoption and outcomes with district IT leaders.
• Identify at-risk accounts and execute recovery plans.
• Conduct regular business reviews with executives.
• Partner with AEs on expansion opportunities.
• Maintain account health data in HubSpot.
• Support playbook development across the team.

Conoscenze

Customer success

Account management

Strong communication

CRM platforms

Data analysis

AI tools

Edtech familiarity

Strumenti

HubSpot

Descrizione del lavoro

Vivi, a leading wireless screen mirroring and digital signage tool for education, seeks a role to own a portfolio of K-12 district accounts across the full lifecycle during a leave of absence. This remote position targets candidates in the Central/Mountain Time Zones.

You will drive onboarding, adoption, renewals, and serve as the primary relationship owner, partnering with account executives on expansion, while maintaining accurate health data in HubSpot to deliver measurable outcomes for