Remote EdTech Customer Success Lead

Presence; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid parental leave

Wellness programs

Flexible PTO

Home office stipend

Professional development

Job summary

Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. Presence is a remote-first company that values collaboration and meaningful connections.

We’re seeking a Customer Success professional who will drive onboarding, adoption, and value realization across the customer lifecycle, working with school districts and districts partners to ensure satisfaction and renewals.

Qualifications

• 3+ years in Customer Success, account management, or implementation.
• Strong analytical and communication skills; ability to lead cross-functional initiatives.
• Desire to drive impact in education through technology.

Responsibilities

• Lead customer initiatives, develop success plans, and track product adoption metrics.
• Collaborate cross-functionally to improve retention, reduce churn, and enhance platform offerings.

Skills

Analytical skills

Communication

Leadership

Mission-driven

Job description

Presence is the leading provider of teletherapy solutions for children with diverse needs, connecting therapists to K-12 school districts nationwide. Presence is a remote-first company that values collaboration and meaningful connections.

We’re seeking a Customer Success professional who will drive onboarding, adoption, and value realization across the customer lifecycle, working with school districts and districts partners to ensure satisfaction and renewals.