Remote Partner Success Manager for K-12 EdTech Growth

Tutored by Teachers; United (LA); À distance; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health coverage

401(k) plan

Wellness resources

Fully remote

Company laptop

Flexible PTO

Résumé du poste

Tutored by Teachers is seeking a remote Partner Success Manager to support district and school partnerships across the United States. You will own onboarding, manage your book of business, and drive renewals and upsell opportunities to grow long-term client value.

The role emphasizes strategic, data-driven collaboration with internal teams and a strong commitment to closing the opportunity gap in K-12 education. Expect travel up to 40% and fully remote work.

Qualifications

• 3-5+ years experience in Customer Success or Account Management.
• Experience in K-12 education, district and school leadership preferred.
• Strong organizational and project management skills; ability to prioritize strategically.
• Track record of driving positive customer success outcomes: retention, expansion, churn reduction, client advocacy and account lifetime value.
• Experience navigating and resolving client challenges, both internally and externally.
• Willingness to travel up to 40% of work week.
• Commitment to TbT’s mission to close the opportunity gap and promote inclusivity.

Responsabilités

• Serve as a strategic partner to district and school teams, ensuring program success and long-term growth
• Lead onboarding for new clients, setting clear expectations, timelines, and milestones
• Own and manage your book of business: develop territory plans to support account health, renewals, and expansion opportunities
• Synthesize client feedback to provide meaningful insights to internal teams & senior management
• Lead renewal and upsell efforts, identifying opportunities to grow partnerships based on client goals and outcomes
• Proactively identify at-risk accounts and partner internally to mitigate churn
• Build trusted, collaborative relationships across internal teams to align on partner needs and deliver seamless client experience

Connaissances

Customer success

Account management

Onboarding

Relationship building

Renewals and upsell

Churn prevention

Description du poste

Tutored by Teachers is seeking a remote Partner Success Manager to support district and school partnerships across the United States. You will own onboarding, manage your book of business, and drive renewals and upsell opportunities to grow long-term client value.

The role emphasizes strategic, data-driven collaboration with internal teams and a strong commitment to closing the opportunity gap in K-12 education. Expect travel up to 40% and fully remote work.