Remote EdTech Customer Success Manager for K-12 Impact

Progress Learning, LLC; United States; Remote; USD 75,000 - 115,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with employer match

20 days of PTO annually, plus holidays

Job summary

Progress Learning is seeking a customer-focused Customer Success Manager to guide schools and districts through onboarding, implementation milestones, and renewal in a remote nationwide role. You will manage multiple accounts and use data to drive adoption and value.

Qualifications

• Ability to lead customer-facing meetings and drive clear, effective communication in a virtual setting
• Strong follow-up skills and ability to manage multiple accounts simultaneously
• Proven ability to drive customer engagement and retention
• Strong communication, presentation, and relationship-building skills
• Analytical mindset with the ability to translate data into actionable insights
• Adaptable in a fast-paced, results-driven setting
• Self-motivated, results-oriented, and comfortable working independently in a remote environment
• Highly organized with strong time management and prioritization skills
• Ability to collaborate effectively across teams
• Background in Education or prior experience in edtech or supporting educators strongly preferred
• Experience in Customer Success, Account Management, or a related client-facing role strongly preferred

Responsibilities

• Guide customers through onboarding, ensuring kickoff meetings and implementation milestones are completed within established timelines
• Maintain consistent communication with customers through email, phone, and virtual meetings
• Monitor usage and proactively engage low-usage accounts with intervention strategies
• Regularly conduct review meetings to assess success, identify pain points, and explore growth opportunities
• Collaborate with Renewal Specialists, Upsell Account Executives, and Sales to support renewals and expansion opportunities
• Maintain accurate and detailed records in Salesforce, including customer sentiment, notes, key dates, and account updates
• Provide virtual and occasional in-person trainings to support usage and implementation
• Serve as a platform expert, confidently supporting customer questions, concerns, and best practices
• Partner cross-functionally with Training, Product, Sales, and other teams to ensure customer needs are met
• Travel up to 10 percent annually for on-site visits, trainings, conferences, or company events

Job description

Progress Learning is seeking a customer-focused Customer Success Manager to guide schools and districts through onboarding, implementation milestones, and renewal in a remote nationwide role. You will manage multiple accounts and use data to drive adoption and value.