Temporary Remote Customer Success Manager - K-12 EdTech

Remote Jobs; United States; Remote; USD 68,000 - 92,000; Full time

Job summary

Vivi is seeking a temporary experienced Customer Success Manager to own a portfolio of K-12 school district accounts across the full customer lifecycle during a leave of absence. You will drive onboarding, adoption, renewals, and serve as the primary relationship owner for your book of business.

This role is 100% remote, but we are looking for an individual in the Central/Mountain Time Zones, with high autonomy on a lean team and a data-driven approach to collaboration with CS tools and

Qualifications

• 5+ years in customer success, account management, or a related client-facing role.
• Experience managing the full lifecycle from onboarding to renewals.
• Strong written and verbal communication; able to run tight meetings and follow through.
• Experience with CRM/CS tools; HubSpot experience strongly preferred.

Responsibilities

• Manage a portfolio of accounts across onboarding through renewal.
• Drive product adoption and measurable outcomes for district IT leaders.
• Identify at-risk accounts early and implement structured recovery plans.
• Conduct regular business reviews and maintain executive relationships.
• Collaborate with AEs on expansion opportunities and growth signals.

Skills

Communication

Account management

Data analysis

Tools

HubSpot

Job description

Vivi is seeking a temporary experienced Customer Success Manager to own a portfolio of K-12 school district accounts across the full customer lifecycle during a leave of absence. You will drive onboarding, adoption, renewals, and serve as the primary relationship owner for your book of business.

This role is 100% remote, but we are looking for an individual in the Central/Mountain Time Zones, with high autonomy on a lean team and a data-driven approach to collaboration with CS tools and