Remote EdTech Customer Success Manager for K-12 Districts

vivi.io; Phoenix (AZ); Remote; USD 70,000 - 110,000; Full time

Job summary

Vivi is seeking a temporary, experienced Customer Success Manager to manage a portfolio of K-12 district accounts across the full lifecycle during a leave of absence. The role is 100% remote, targeting candidates in the Central/Mountain Time Zones with strong communication and relationship-building skills.

You will drive onboarding, adoption, renewals, and renewals, coordinating with AEs on expansion and maintaining health data in HubSpot. A proactive, data-driven approach is essential.

Qualifications

• 5+ years in customer success, account management, or a related client-facing role.
• Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention.
• Comfortable owning a large portfolio and prioritizing without being told what to do.
• Strong communication skills; you write clearly, run tight meetings, and follow through.
• Experience working with CRM and CS platforms; HubSpot experience strongly preferred.
• Ability to analyze account health data and translate signals into action.
• Familiarity with K-12 or edtech is a plus but not required.
• Experience using AI tools to improve workflow, prioritization, or customer communication is preferred.

Responsibilities

• Full lifecycle management across a portfolio of accounts, from onboarding through renewal.
• Driving product adoption and measurable outcomes for district IT and instructional technology leaders.
• Identifying accounts at risk early and executing structured recovery plays before renewal windows.
• Conducting regular business reviews and maintaining strong executive relationships within accounts.
• Partnering with AEs on expansion opportunities and flagging growth signals.
• Maintaining accurate account health data and activity records in HubSpot and supporting CS tools.
• Contributing to playbook development and sharing what works across the team.

Skills

Customer lifecycle management

Account management

Relationship building

Communication

CRM experience (HubSpot)

Data analysis

Education

Bachelor's degree in related field

Tools

HubSpot

Job description

Vivi is seeking a temporary, experienced Customer Success Manager to manage a portfolio of K-12 district accounts across the full lifecycle during a leave of absence. The role is 100% remote, targeting candidates in the Central/Mountain Time Zones with strong communication and relationship-building skills.

You will drive onboarding, adoption, renewals, and renewals, coordinating with AEs on expansion and maintaining health data in HubSpot. A proactive, data-driven approach is essential.