Remote EdTech Customer Success & Engagement Specialist

EdClub, Inc.; Albuquerque (NM); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free medical, dental, and vision insurance for employees

Short-term and long-term disability

Life Insurance and AD&D

Employee Assistance Program

Generous paid time off

Top quality IT equipment and support

Job summary

A prominent educational technology company is looking for a Customer Engagement Specialist to join their remote team, empowering educators with support for innovative learning products. The role involves troubleshooting and guiding users while maintaining strong communication skills. Ideal candidates have a Bachelor's degree, experience in customer service, and proficiency in online tools. This position offers flexibility, competitive compensation, and professional development opportunities within a supportive and mission-driven environment.

Qualifications

• Strong communication skills are essential for customer interactions.
• Expertise in virtual presentations and online support tools required.
• Experience with office software like Excel and Google Docs is preferred.

Responsibilities

• Maintain knowledge of TypingClub and educate users on its features.
• Provide excellent customer service via multiple communication channels.
• Document and resolve customer issues effectively and efficiently.
• Assist in logistics for trade shows and represent the company.

Skills

Solid verbal and written communication skills

Ability to speak with confidence and energy over the phone

Excellent virtual presentation skills

Proficient with Excel, Word, and Google Docs

Telephone skills, fielding calls and requests from customers

Ability to type 50 WPM +

Good organization skills

Ability to work both independently (with direction) and with a team

Education

Bachelor's degree preferred

Job description

A prominent educational technology company is looking for a Customer Engagement Specialist to join their remote team, empowering educators with support for innovative learning products. The role involves troubleshooting and guiding users while maintaining strong communication skills. Ideal candidates have a Bachelor's degree, experience in customer service, and proficiency in online tools. This position offers flexibility, competitive compensation, and professional development opportunities within a supportive and mission-driven environment.