Remote EdTech Customer Engagement Specialist

EdClub, Inc.; Eugene (OR); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free medical, dental, and vision insurance

Short-term and long-term disability

Life Insurance and AD&D

Employee Assistance Program

Flexible paid time off

Paid parental leave

Job summary

A mission-driven edtech company is seeking a Customer Engagement Specialist to empower educators with excellent support. In this remote position, you'll work directly with users and educational professionals, addressing inquiries and promoting innovative products. The role entails maintaining product knowledge, providing exceptional service, and collaborating with teams to enhance customer experiences. This offers not only competitive compensation but also extensive benefits including free medical insurance and generous time off.

Qualifications

• Solid verbal and written communication skills.
• Ability to engage confidently with customers over the phone.
• Proficient in using office software like Excel and Google Docs.

Responsibilities

• Maintain knowledge of TypingClub and related products.
• Provide customer service through email, tickets, and phone calls.
• Resolve customer issues related to products and billing.

Skills

Verbal and written communication skills

Confidence over the phone

Virtual presentation skills

Proficient with Excel, Word, Google Docs

Telephone skills

Typing speed 50 WPM+

Good organization skills

Ability to work independently and in a team

Education

Bachelor's degree preferred

Job description

A mission-driven edtech company is seeking a Customer Engagement Specialist to empower educators with excellent support. In this remote position, you'll work directly with users and educational professionals, addressing inquiries and promoting innovative products. The role entails maintaining product knowledge, providing exceptional service, and collaborating with teams to enhance customer experiences. This offers not only competitive compensation but also extensive benefits including free medical insurance and generous time off.