Remote EdTech Customer Success & Engagement Specialist

EdClub, Inc.; Colorado Springs (CO); Hybrid; USD 50,000 - 75,000; Full time

Benefits offered by this job

Free medical, dental, and vision insurance

Short-term and long-term disability

Life Insurance and AD&D

Employee Assistance Program

Generous paid time off

Top quality IT equipment

Travel allowance

Inclusive work environment

Job summary

A leading educational technology company is seeking a Customer Engagement Specialist to empower educators through support. This remote role involves assisting users, troubleshooting issues, and enhancing the customer experience. Ideal candidates will have strong communication and presentation skills and be proficient in office applications. Benefits include medical insurance, flexible time off, and professional development opportunities.

Qualifications

• Solid verbal and written communication skills.
• Excellent virtual presentation skills.
• Good organization skills.

Responsibilities

• Maintain knowledge of TypingClub and other edclub products.
• Provide customer support via email, tickets, and phone.
• Resolve problems related to products or billing.

Skills

Verbal communication skills

Written communication skills

Virtual presentation skills

Proficiency in Excel

Proficiency in Word

Proficiency in Google Docs

Typing speed of 50 WPM+

Organizational skills

Education

Bachelor's degree

Job description

A leading educational technology company is seeking a Customer Engagement Specialist to empower educators through support. This remote role involves assisting users, troubleshooting issues, and enhancing the customer experience. Ideal candidates will have strong communication and presentation skills and be proficient in office applications. Benefits include medical insurance, flexible time off, and professional development opportunities.