Remote EdTech Customer Success Specialist

EdClub, Inc.; Salem (OR); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free medical, dental, and vision insurance

Flexible paid time off

Generous benefits package

Professional development opportunities

Job summary

A leading educational technology company is seeking a Customer Engagement Specialist to provide exceptional support to educators. This remote role involves guiding users with innovative products, troubleshooting issues, and enhancing the customer experience. Ideal candidates will have strong communication skills and a preference for a Bachelor's degree. Join a team passionate about improving education through technology, offering competitive benefits and remote work flexibility.

Qualifications

• Exceptional verbal and written communication skills.
• Proficient in virtual presentation to diverse audiences.
• Experience with customer support and troubleshooting.

Responsibilities

• Guide users in utilizing TypingClub and other edclub products.
• Provide top-notch customer service across various platforms.
• Document and resolve customer issues effectively.
• Assist in training and onboarding customers.

Skills

Verbal communication skills

Written communication skills

Virtual presentation skills

Proficiency with Excel

Proficiency with Word

Proficiency with Google Docs

Telephone skills

Organization skills

Typing speed (50 WPM+)

Ability to work independently

Ability to work in a team

Bachelor's degree

Education

Bachelor's degree preferred

Job description

A leading educational technology company is seeking a Customer Engagement Specialist to provide exceptional support to educators. This remote role involves guiding users with innovative products, troubleshooting issues, and enhancing the customer experience. Ideal candidates will have strong communication skills and a preference for a Bachelor's degree. Join a team passionate about improving education through technology, offering competitive benefits and remote work flexibility.