Remote EdTech Customer Engagement Specialist

EdClub, Inc.; Las Vegas (NV); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free medical, dental, and vision insurance

Flexible paid time off

Employee Assistance Program

Travel and office allowances

Onsite meals and a treadmill desk

Job summary

A progressive edtech company is seeking a Customer Engagement Specialist to provide exceptional support remotely. In this role, you will engage directly with educators and users, help troubleshoot issues, and enhance their experience. The position offers competitive compensation, comprehensive benefits, and opportunities for professional development within a passionate team dedicated to improving education through technology.

Qualifications

• Solid verbal and written communication skills required.
• Ability to speak confidently and energetically over the phone.
• Bachelor's degree preferred.

Responsibilities

• Maintain thorough knowledge of TypingClub and other products.
• Answer customer questions via email, tickets, and calls.
• Document and track issues in the software.
• Assist high-value customers assigned to you.

Skills

Solid verbal and written communication skills

Good organization skills

Ability to speak with confidence and energy over the phone

Excellent virtual presentation skills

Proficient with Excel, Word, and Google Docs

Ability to type 50 WPM+

Ability to work independently and with a team

Bachelor's degree preferred

Education

Bachelor's degree

Job description

A progressive edtech company is seeking a Customer Engagement Specialist to provide exceptional support remotely. In this role, you will engage directly with educators and users, help troubleshoot issues, and enhance their experience. The position offers competitive compensation, comprehensive benefits, and opportunities for professional development within a passionate team dedicated to improving education through technology.