Remote EdTech Customer Success Specialist

EdClub, Inc.; Phoenix (AZ); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free medical, dental, and vision insurance

Generous paid time off

Employee Assistance Program

Top quality IT equipment and support

Casual work environment

Job summary

A leading education technology company is seeking a Customer Engagement Specialist to empower educators with exceptional support. This remote role involves guiding users through innovative learning products, troubleshooting issues, and collaborating to enhance the customer experience. Candidates should possess strong communication skills and ideally hold a bachelor's degree. Competitive compensation and benefits are provided.

Qualifications

• Ability to provide excellent customer service by answering customer questions.
• Maintain thorough knowledge of TypingClub and other EdClub products.
• Good organizational skills are essential.

Responsibilities

• Provide excellent customer service over email, tickets, and phone.
• Resolve problems related to products and billing.
• Document and track issues in the software.

Skills

Verbal and written communication skills

Confidence and energy over the phone

Virtual presentation skills

Proficient with Excel

Proficient with Word

Proficient with Google Docs

Telephone skills

Ability to type 50 WPM+

Good organization skills

Ability to work independently and with a team

Education

Bachelor's degree preferred

Job description

A leading education technology company is seeking a Customer Engagement Specialist to empower educators with exceptional support. This remote role involves guiding users through innovative learning products, troubleshooting issues, and collaborating to enhance the customer experience. Candidates should possess strong communication skills and ideally hold a bachelor's degree. Competitive compensation and benefits are provided.