Remote EdTech Customer Success Specialist

EdClub, Inc.; Spokane (WA); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free medical, dental, and vision insurance for employees

Generous paid time off

Top-quality IT equipment and support

Casual attire and inclusive work environment

Job summary

A mission-driven edtech company seeks a Customer Engagement Specialist to empower educators through exceptional support. This remote role involves guiding users through our innovative products and enhancing customer experience. Ideal candidates will have strong communication skills and proficiency in common office software. This position offers competitive compensation and benefits, including free medical insurance.

Qualifications

• Exceptional support to users, classroom teachers, and district administrators.
• Collaborate to troubleshoot issues and enhance customer experience.

Responsibilities

• Maintain knowledge of TypingClub and other products.
• Provide excellent customer service via email, tickets, and phone.
• Resolve problems related to product, billing, or orders.
• Coordinate with teams to resolve issues quickly.
• Document and track issues in the software.

Skills

Solid verbal and written communication skills

Ability to speak with confidence and energy over the phone

Excellent virtual presentation skills

Proficient with Excel, Word, and Google Docs

Telephone skills, fielding calls and requests from customers

Ability to type 50 WPM+

Good organization skills

Ability to work both independently and with a team

Education

Bachelor's degree preferred

Job description

A mission-driven edtech company seeks a Customer Engagement Specialist to empower educators through exceptional support. This remote role involves guiding users through our innovative products and enhancing customer experience. Ideal candidates will have strong communication skills and proficiency in common office software. This position offers competitive compensation and benefits, including free medical insurance.