Remote EdTech Customer Engagement Specialist

EdClub, Inc.; Reno (NV); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free medical, dental, and vision insurance

Generous paid time off

Casual work environment

Ongoing professional development opportunities

Job summary

A leading educational technology firm is seeking a Customer Engagement Specialist to empower educators through outstanding support in a remote role. You will work directly with users and teachers to ensure they succeed with our innovative learning products. This position requires strong communication skills and a bachelor's degree. The role includes troubleshooting issues, providing excellent customer service, and collaborating with teams. Benefits include health insurance and generous paid time off.

Qualifications

• Strong phone conversation skills with confidence and energy.
• Ability to work both independently and collaboratively.

Responsibilities

• Provide excellent customer service via email, tickets, and phone.
• Document and track customer issues in the software.
• Assist with logistics and setup of trade shows.

Skills

Solid verbal and written communication skills

Excellent virtual presentation skills

Proficient with Excel, Word, and Google Docs

Ability to type 50 WPM +

Good organization skills

Telephone skills

Education

Bachelor's degree

Job description

A leading educational technology firm is seeking a Customer Engagement Specialist to empower educators through outstanding support in a remote role. You will work directly with users and teachers to ensure they succeed with our innovative learning products. This position requires strong communication skills and a bachelor's degree. The role includes troubleshooting issues, providing excellent customer service, and collaborating with teams. Benefits include health insurance and generous paid time off.