Remote ECH Field Engineer - Public Safety Cloud

Motorola Solutions

South Carolina

Remote

USD 90,000 - 100,000

Full time

13 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Medical, Dental, Vision benefits

10 Paid Holidays

Employee Stock Purchase Plan

Job summary

Motorola Solutions is seeking an Emergency Call Handling (ECH) Field Engineer who will lead on-site and cloud-based deployments, perform testing, configurations, and cutovers for ECH solutions. This is a remote role with travel across the US and internationally.

You will configure Hybrid cloud and SaaS deployments, work with partners, document changes, and stay current with cloud-native public safety technologies while supporting customers throughout deployment.

Qualifications

3+ years of experience in deployment or integration of complex IP products and systems.
Relevant Cloud Certifications (e.g., AWS Certified Cloud Practitioner, Microsoft Certified: CompTIA Network+ AND Security+)
Experience with Cloud-based application troubleshooting, including connectivity, latency analysis, and identity management (SSO/Active Directory).
Experience with installation, administration, and troubleshooting of: Server Virtualization, specifically with RedHat KVM, VMWare ESXi v.6+ and/or Microsoft Hyper‑V 2012+.
Database Servers, specifically with Microsoft SQL Server 2008 R2\2012\2016.
Server Operating Systems, specifically Windows Server 2008 R2 and 2012 R2.
Workstation Operating Systems, specifically Windows 10 & 11.
Linux.
Network Switches, preferably with Cisco IOS.
Basic knowledge of Firewalls and Routers, preferably with Fortinet FortiGate
Candidate must possess telephony knowledge related to analog lines and PRI up to and including troubleshooting and physical configuration/termination
Candidate must possess basic Active Directory knowledge pertaining to account segregation and role assignments
Candidate must be able to operate independently utilizing various guides and remote support options
Candidate must be able to self-manage time based on objectives and goal requirements as part of the deployment team
Candidate ideally should be familiar with virtual machine deployments and hosted systems, ESXI/KVM RedHat Candidate ideally should be familiar with Cisco switch configurations
Must possess or be eligible for a US passport for international travel up to 75%
Previous experience in Public Safety Applications deployment and integration, and/or operations and administration preferred.
High School diploma, Associate's or Bachelor's degree in Computer Science, Engineering, IT, or Technology.
Must have 5+ years of experience working in an Engineering or Technical environment.

Responsibilities

Performs system configuration for all supported and assigned ECH solutions, including hybrid cloud and SaaS-based applications.
Performs site verification testing prior to cutting a site into a production environment.
Configures and troubleshoots connectivity between local site infrastructure and cloud-hosted application environments.
Provides support to Customer and Channel Partners while deploying the ECH solution into a production environment.
Documents all changes to the solution, including cloud tenant configurations and API integrations, that may occur during the implementation phase of the project.
Ensures that installation/quality issues are resolved in a timely and efficient manner.
Participates in the development and approval of Methods of Procedure (MOP) for cloud migrations and system upgrades.
Participates in pre-contract oral presentations and customer negotiations as required.
Maintains subject matter expert skills in emerging cloud-native public safety technologies.