Remote EAP Clinical Counselor — Night Shift

CVS Health; Alabama; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health’s Aetna Mental Well-being team is seeking an EAP Clinical Counselor to provide on-demand, single-session mental health support via video, chat, or phone. This full-time, remote role serves members nationwide and requires a clinical license and crisis intervention experience.

Shift: Wednesday–Sunday, evenings EST; 40 hours weekly. You will conduct assessments, safety planning, triage, and informational support using secure platforms, with strict confidentiality and compliance.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health clinical license to practice per state regulations (LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, safety plans, triage, and informational services.
• Leverage advanced technology platforms to connect members to the right solutions at the right time.
• Support members via phone, video, or chat for personalized and effective care.
• Type and document information accurately and in real time.
• Utilize intranet systems to support call handling and documentation.
• Review communications to stay updated on plan sponsor information and process changes.

Skills

Crisis intervention

Call center experience

Communication skills

Tech-enabled platforms

Education

Master's Degree in behavioral health counseling

Job description

CVS Health’s Aetna Mental Well-being team is seeking an EAP Clinical Counselor to provide on-demand, single-session mental health support via video, chat, or phone. This full-time, remote role serves members nationwide and requires a clinical license and crisis intervention experience.

Shift: Wednesday–Sunday, evenings EST; 40 hours weekly. You will conduct assessments, safety planning, triage, and informational support using secure platforms, with strict confidentiality and compliance.