Remote EAP Clinical Counselor (24/7 Crisis Support)

CVS Health; California; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health's Aetna Mental Wellbeing team is hiring an EAP Clinical Counselor to provide on-demand, single-session mental health support via phone, video, or chat. This full-time remote role serves members nationwide with an overnight schedule (Wed–Sun 7:30pm–4:00am EST) to cover multiple time zones.

You will perform clinical assessments, safety planning, triage, and informational support, document in real time, and protect confidentiality while using enterprise platforms to connect members to

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsibilities

• Deliver on-demand, single-session consultations, including clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.
• Use chat and instant messaging tools during or between calls for team support.
• Review email communications to stay up to date on important plan sponsor information, process changes, department information,
• Multitask effectively while engaging with members.
• Protect the confidentiality of member information and adheres to enterprise and EAP confidentiality policies.
• Maintain accurate, complete, and timely documentation that meets regulatory and risk management requirements.

Skills

Crisis intervention

Call center experience

Communication skills

Education

Master's Degree in behavioral health counseling profession

Job description

CVS Health's Aetna Mental Wellbeing team is hiring an EAP Clinical Counselor to provide on-demand, single-session mental health support via phone, video, or chat. This full-time remote role serves members nationwide with an overnight schedule (Wed–Sun 7:30pm–4:00am EST) to cover multiple time zones.

You will perform clinical assessments, safety planning, triage, and informational support, document in real time, and protect confidentiality while using enterprise platforms to connect members to