Remote EAP Clinical Counselor (Evenings/Nights)

CVS Health; Indiana; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Fully remote in the USA

Job summary

CVS Health, including Aetna Mental Wellbeing initiatives, seeks an EAP Clinical Counselor to deliver on-demand mental health support nationwide. The role emphasizes single-session consultations, crisis response, and safety planning via phone, video, and chat, with strict confidentiality and real-time documentation.

The position is fully remote in the USA, with a 40-hour week and weekend coverage. Licensure requirements and weekly hours apply, and a comprehensive benefits package accompanies base

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health license per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to enhance customer experience, ensuring optimal outcomes by connecting members to the right solutions at the right time to meet their needs.
• Support members in their preferred communication modality, whether via phone, video, or chat, for personalized and effective care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.
• Use chat and instant messaging tools during or between calls for team support.
• Review email communications to stay up to date on important plan sponsor information, process changes, department information,
• Multitask effectively while engaging with members.
• Protect the confidentiality of member information and adheres to enterprise and EAP confidentiality policies.
• Maintain accurate, complete, and timely documentation that meets regulatory and risk management requirements.

Skills

Crisis intervention

Call center experience

Multitasking

Excellent communication

Tech proficiency

Education

Master's Degree in behavioral health counseling

Tools

Intranet systems

Video/Chat/Phone platforms

Job description

CVS Health, including Aetna Mental Wellbeing initiatives, seeks an EAP Clinical Counselor to deliver on-demand mental health support nationwide. The role emphasizes single-session consultations, crisis response, and safety planning via phone, video, and chat, with strict confidentiality and real-time documentation.

The position is fully remote in the USA, with a 40-hour week and weekend coverage. Licensure requirements and weekly hours apply, and a comprehensive benefits package accompanies base