Remote EAP Clinical Counselor – 24/7 Crisis Support

CVS Health; North Dakota; Hybrid; USD 54,000 - 143,000; Full time

Job summary

CVS Health’s Aetna Mental Wellbeing unit seeks an EAP Clinical Counselor to provide on-demand mental health support via phone, video, or chat. The role emphasizes clinical assessments, safety planning, and timely documentation, in a 24/7 call center environment across the USA.

In this remote position, you will leverage technology platforms to connect members with the right care while maintaining strict confidentiality and regulatory compliance. A master’s degree in behavioral health is required.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations.
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, including clinical assessments, safety planning, triage, and informational support.
• Use phone, video, and chat platforms to connect members with the right solutions.
• Document information accurately and in real time.
• Maintain confidentiality and comply with policy requirements.
• Review communications to stay up to date on plan sponsor information and process changes.

Skills

Crisis intervention

Call center experience

Multitasking

Rapport building

Communication skills

Education

Master's Degree in behavioral health counseling

Job description

CVS Health’s Aetna Mental Wellbeing unit seeks an EAP Clinical Counselor to provide on-demand mental health support via phone, video, or chat. The role emphasizes clinical assessments, safety planning, and timely documentation, in a 24/7 call center environment across the USA.

In this remote position, you will leverage technology platforms to connect members with the right care while maintaining strict confidentiality and regulatory compliance. A master’s degree in behavioral health is required.