Remote EAP Clinician - 24/7 Mental Health Support

CVS Health; Massachusetts; Hybride; USD 54 000 - 143 000; Plein temps

Résumé du poste

CVS Health's Aetna Mental Wellbeing is seeking an EAP Clinical Counselor to provide on-demand, single-session assessments and crisis support via phone, video, or chat in a fully remote US role.

The position requires a Master's in behavioral health, state licensure, and 1+ year crisis intervention experience. You will document in real time, perform safety planning, triage, and coordinate with care teams, with 24/7 coverage expectations.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in.
• 24x7x365 call center coverage needed, holiday coverage may be required.

Responsabilités

• Deliver on-demand, single-session consultations, clinical assessments, safety plans, triage, and informational services.
• Utilize advanced technology platforms to connect members to the right solutions at the right time for optimal outcomes.
• Support members in their preferred communication modality (phone, video, chat) for personalized and effective care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling, often in the moment.
• Review emails to stay up to date on plan sponsor information and department changes.
• Maintain confidentiality and comply with regulatory and risk management requirements.

Description du poste

CVS Health's Aetna Mental Wellbeing is seeking an EAP Clinical Counselor to provide on-demand, single-session assessments and crisis support via phone, video, or chat in a fully remote US role.

The position requires a Master's in behavioral health, state licensure, and 1+ year crisis intervention experience. You will document in real time, perform safety planning, triage, and coordinate with care teams, with 24/7 coverage expectations.