Remote EAP Clinical Counselor — 24/7 Crisis Support

CVS Health; Illinois; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Wellness programs

Retirement options

Job summary

CVS Health is hiring an EAP Clinical Counselor for the Aetna Mental Wellbeing division. The role delivers on-demand mental health support via video, chat, or phone, with a focus on timely, high-quality care and strict confidentiality across a nationwide scope.

The position emphasizes single-session consultations, triage, safety planning, and documentation using advanced technology platforms in a fast-paced environment.

Qualifications

• 1+ years of crisis intervention experience.
• 24x7x365 call center coverage needed; holiday coverage may be required.

Responsibilities

• Deliver on-demand single session consultations, clinical assessments, action and safety plans, triage, and informational services.
• Leverage advanced technology platforms to connect members with right solutions.
• Support members in phone, video, or chat modalities for personalized care.
• Document information accurately and in real time.
• Use intranet systems and tools to support call handling.
• Use chat and instant messaging for team support.
• Review emails for plan sponsor information and process changes.
• Multitask effectively while engaging with members.
• Protect confidentiality per policy and regulatory requirements.

Skills

Crisis intervention

Call center experience

Communication

Education

Master's Degree in behavioral health counseling

Job description

CVS Health is hiring an EAP Clinical Counselor for the Aetna Mental Wellbeing division. The role delivers on-demand mental health support via video, chat, or phone, with a focus on timely, high-quality care and strict confidentiality across a nationwide scope.

The position emphasizes single-session consultations, triage, safety planning, and documentation using advanced technology platforms in a fast-paced environment.