Remote EAP Clinical Counselor – 24/7 Crisis Support

CVS Health; Florida; Hybrid; USD 54,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking an EAP Clinical Counselor for Aetna Mental Wellbeing to provide on-demand mental health support nationwide via video, chat or phone. This fully remote role in the USA offers a 40-hour schedule and a competitive benefits package.

The position delivers clinical assessments, safety planning and triage with strict confidentiality, using advanced technology platforms to ensure timely access to care.

Qualifications

• 1+ years of crisis intervention experience.
• Valid unrestricted independent behavioral health license to practice per state regulations (LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist).
• 24x7x365 call center coverage may be required.

Responsibilities

• Deliver on-demand single-session consultations, clinical assessments, safety plans, triage, and informational services.
• Leverage technology platforms to connect members to the right solutions at the right time.
• Support members in their preferred modality (phone, video, chat) for personalized care.
• Type and document information accurately and in real time.
• Utilize intranet systems and other tools to support call handling.

Skills

Crisis intervention

Call center experience

Licensed behavioral health clinician

Education

Master's Degree in behavioral health counseling

Job description

CVS Health is seeking an EAP Clinical Counselor for Aetna Mental Wellbeing to provide on-demand mental health support nationwide via video, chat or phone. This fully remote role in the USA offers a 40-hour schedule and a competitive benefits package.

The position delivers clinical assessments, safety planning and triage with strict confidentiality, using advanced technology platforms to ensure timely access to care.