Remote Dispatch Specialist: Territory Lead

Proof; Austin (TX); Remote; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Disability insurance

401(k) options

Flexible time off

Company equipment

Job summary

Proof, a remote-enabled dispatch platform, is hiring a Dispatch Specialist I to own a territory and ensure timely dispatch of service-of-process jobs by connecting clients with independent contractors. You will negotiate fair pricing and maintain accurate records while building strong server relationships.

You will use data to monitor performance, improve workflows, and contribute to a fast-paced marketplace.

Qualifications

• 1–3 years of professional experience (dispatch, logistics, operations, customer service, or related).
• Strong verbal and written communication skills.
• Comfortable making outbound phone calls every day.
• Experience or natural ability building trust-based relationships, especially with independent contractors or other partners.
• Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines.
• Comfortable in fast-paced environments with frequent change.
• Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides).
• Rapid learner — able to embrace new technology and new procedures quickly.

Responsibilities

• Own a territory. Become the subject-matter expert on the operational requirements (e.g., regional licensing and coverage rules) for the regions you're assigned.
• Keep jobs moving and own your queue. Match every job in your territory to a process server quickly and manage your dispatch requests so work doesn't pile up. Meet SLA targets and make the best decision for our clients and the process servers.
• Build relationships with servers. Call, text, and email them respectfully and professionally. Take notes on their preferences. Find solutions that work for both sides of the marketplace.
• Communicate with clients. Handle client conversations by phone and email, negotiating the path that works best for everyone.
• Negotiate fair pricing. Set prices that work for the server and the business, and hold the line when it counts.
• Document everything. Keep records of client and server communications and the decisions you made on the job.
• Improve as you go. Spot inefficiencies in your workflow. Share pricing and network gaps with the broader team to strengthen the market.
• Support your peers. Help teammates solve problems when they ask. Contribute to an overall team that runs better because you're on it.
• Use data to learn. Use data and dashboards to track your own performance, identify trends, and improve your decisions and workflows.

Skills

Communication skills

Outbound calls

Relationship building

Time management

Fast-paced environment

MacOS & Google Suite

Fast learner

Education

Bachelor's degree

Tools

Google Workspace

MacOS

Job description

Proof, a remote-enabled dispatch platform, is hiring a Dispatch Specialist I to own a territory and ensure timely dispatch of service-of-process jobs by connecting clients with independent contractors. You will negotiate fair pricing and maintain accurate records while building strong server relationships.

You will use data to monitor performance, improve workflows, and contribute to a fast-paced marketplace.