Remote Dispatch Specialist — Territory Lead

Proof; Dallas (TX); Remote; USD 42,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision, disability保险等

Flexible Time Off (FTO) and paidholid

Company equipment provided

Job summary

Proof is seeking a Dispatch Specialist I to own a U.S. territory and ensure timely dispatches by connecting job opportunities with independent contract process servers.

You will negotiate with clients and servers, build strong relationships, and use data dashboards to drive smarter workload decisions. As a front-line member of Proof's marketplace, you will influence client experience and marketplace economics while growing within a supportive, fast-paced environment that emphasizes service and

Qualifications

• 1–3 years of professional experience (dispatch, logistics, operations, customer service, or related).
• Strong verbal and written communication skills.
• Comfortable making outbound phone calls every day.
• Experience or natural ability building trust-based relationships, especially with independent contractors or other partners.
• Excellent time management and organizational skills; able to manage multiple priorities under tight deadlines.
• Comfortable in fast-paced environments with frequent change.
• Proficiency in MacOS and Google Suite (Gmail, Sheets, Docs, Slides).
• Rapid learner — able to embrace new technology and new procedures quickly.

Responsibilities

• Own a territory. Become the subject-matter expert on the operational requirements for the regions you're assigned.
• Keep jobs moving and own your queue. Match every job in your territory to a process server quickly and manage your dispatch requests to meet SLA targets.
• Build relationships with servers. Call, text, and email them respectfully and professionally, noting preferences.
• Communicate with clients. Handle client conversations by phone and email, negotiating the path that works best for everyone.
• Negotiate fair pricing. Set prices that work for the server and the business, and hold the line when it counts.
• Document everything. Keep records of client and server communications and the decisions you made.
• Improve as you go. Spot inefficiencies in your workflow and share pricing and network gaps with the team.
• Support your peers. Help teammates solve problems and contribute to a better-running team.
• Use data to learn. Use dashboards to track performance and improve decisions.

Skills

Customer-oriented communication

Composure under pressure

Detail-oriented

Negotiation

Data-curious

Team player

Adaptable

Time management

Outbound calls

MacOS

Education

Bachelor's degree

Tools

MacOS

Google Workspace

Job description

Proof is seeking a Dispatch Specialist I to own a U.S. territory and ensure timely dispatches by connecting job opportunities with independent contract process servers.

You will negotiate with clients and servers, build strong relationships, and use data dashboards to drive smarter workload decisions. As a front-line member of Proof's marketplace, you will influence client experience and marketplace economics while growing within a supportive, fast-paced environment that emphasizes service and