Remote Disaster Support Agent: Compassionate Customer Care

Senture; United States; On-site; USD 22,041 - 30,307; Part time

Job summary

Senture is seeking a Ready Reserve Disaster Support Agent to answer calls from home during disasters, emergencies, and seasonal surges, providing compassionate, accurate information and guidance to individuals starting their recovery journey.

This temporary, remote role emphasizes customer service and crisis support, with documentation in company databases and deployment based on client needs. Prior call center experience is preferred.

Qualifications

• High School Diploma or GED required.
• Previous call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to demonstrate empathy and professionalism.

Responsibilities

• Provide professional, compassionate, and accurate customer support via telephone.
• Assist individuals impacted by disasters by answering questions and providing guidance based on procedures.
• Navigate multiple web-based systems to access and document information.
• Accurately record customer interactions in databases.
• Verify customer information and updates as needed.
• Active listen to understand customer needs and provide assistance.
• Conduct follow-up communications when required.
• Participate in outbound calling activities and surveys.
• Maintain schedule adherence and performance expectations.
• Use metrics and feedback to improve service delivery.

Skills

Empathy

Communication

Multi-tasking

Customer service

Active listening

Education

High School Diploma or GED

Tools

Web-based systems

Job description

Senture is seeking a Ready Reserve Disaster Support Agent to answer calls from home during disasters, emergencies, and seasonal surges, providing compassionate, accurate information and guidance to individuals starting their recovery journey.

This temporary, remote role emphasizes customer service and crisis support, with documentation in company databases and deployment based on client needs. Prior call center experience is preferred.