Remote Care Center Specialist — Compassionate Dispatch

Valued Relationships, Inc.; Columbus (OH); Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) with company match

Remote role

Job summary

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate, high-quality support. You will handle emergency and non-emergency calls, document details in real time, and liaise with teams to dispatch appropriate responses.

The role requires strong communication, empathy, and the ability to work independently in a fully remote environment. Training and compliance testing are provided, with weekend coverage as needed.

Qualifications

• 0–1 year of customer service experience, preferably in a contact center or healthcare settings.
• High School Diploma or GED required.
• Strong communication and empathy are essential for handling dives with care.

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Empathy

Oral communication

CRM software

Education

High School Diploma or GED

Job description

Modivcare is seeking a Care Center Representative to respond to alerts and provide compassionate, high-quality support. You will handle emergency and non-emergency calls, document details in real time, and liaise with teams to dispatch appropriate responses.

The role requires strong communication, empathy, and the ability to work independently in a fully remote environment. Training and compliance testing are provided, with weekend coverage as needed.