Remote Disaster Relief Call Center Agent

MCI; Idaho; On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Paid Time Off (PTO)

Health benefits after 60 days

Career growth opportunities

Paid training and skill development

Job summary

MCI is looking for temporary disaster relief agents to work remotely during hurricane events. This role requires assisting customers, improving their experience, and utilizing service techniques. Ideal candidates may have strong organizational skills and be reliable.

The position includes flexible work hours, benefits like Paid Time Off, and potential for paid training and skill development. Candidates must successfully complete an application and possibly a pre-employment test.

Qualifications

• Must be 18 years of age or older.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Highly reliable with regular attendance.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Improve the customer’s experience.

Skills

Excellent organizational skills

Written and oral communication skills

Customer service orientation

Problem-solving and negotiation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI is looking for temporary disaster relief agents to work remotely during hurricane events. This role requires assisting customers, improving their experience, and utilizing service techniques. Ideal candidates may have strong organizational skills and be reliable.

The position includes flexible work hours, benefits like Paid Time Off, and potential for paid training and skill development. Candidates must successfully complete an application and possibly a pre-employment test.