Remote Disaster Relief Support Agent

Talentify; Iowa (LA); Remote; USD 30,000 - 45,000; Full time

Job summary

MCI is seeking agents for a temporary, remote disaster-relief position. You will support customers during challenging times with responsive, compassionate service, and use standard systems to resolve inquiries and improve the customer experience.

Applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test. This remote role focuses on hurricane-related customer support with emphasis on timely, respectful service.

Qualifications

• High school diploma or equivalent.
• Excellent written and verbal communication skills.
• Typing speed of 20+ WPM.
• Basic knowledge of Microsoft Office Suite.
• Basic understanding of Windows OS.
• Reliable with good attendance.
• Ability to troubleshoot and follow up on customer issues.
• Conflict resolution and negotiation skills.
• Customer service oriented and empathetic.
• Ability to multitask and stay focused.
• Strong teamwork and customer focus.
• Adaptability in a fast-paced environment.
• Excellent interpersonal skills.

Responsibilities

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

Skills

Communication skills

Typing speed

Microsoft Office

Windows OS

Punctuality

Problem solving

Conflict resolution

Customer service

Multitasking

Teamwork

Adaptability

Relationship building

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

MCI is seeking agents for a temporary, remote disaster-relief position. You will support customers during challenging times with responsive, compassionate service, and use standard systems to resolve inquiries and improve the customer experience.

Applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test. This remote role focuses on hurricane-related customer support with emphasis on timely, respectful service.