Remote Emergency Support Specialist

United Smart Tech; United States; À distance; USD 25 000 - 33 000; Plein temps

Résumé du poste

United Smart Tech is seeking a Customer Service Representative (Remote) to serve as the first contact for customers experiencing water or fire damage at residential and commercial properties. You will handle inbound calls, document incident details, and seamlessly transfer calls to the appropriate internal teams for immediate action.

This high-responsibility role requires empathy, precision, and the ability to manage multiple systems while maintaining professional communication with distressed

Qualifications

• Excellent spoken and written English (clear, neutral accent preferred).
• Strong customer service and communication skills.
• Ability to stay calm and professional under pressure.
• High attention to detail and accuracy in data entry (multi-step/double/triple entry workflows).
• Reliable attendance and consistent work history.

Responsabilités

• Answer inbound emergency service calls in a fast-paced, high-volume environment.
• Communicate calmly and professionally with distressed customers.
• Collect and record key details (contact info, location, damage type, severity).
• Input data accurately in CRM/ERP systems in real time with double/triple entry.
• Warm transfer calls with complete context to the appropriate department.
• Follow scripts, workflows, and call procedures.
• Navigate multiple software systems while on live calls.

Connaissances

Customer service

Communication

Attention to detail

Calm under pressure

Reliability

Multitasking

Tech-savvy

Fast learner

Outils

Microsoft 365

Teams

Outlook

CRM systems

Proven Jobs (PSA)

Aircall/RingCentral

Trello

VoIP systems

Description du poste

United Smart Tech is seeking a Customer Service Representative (Remote) to serve as the first contact for customers experiencing water or fire damage at residential and commercial properties. You will handle inbound calls, document incident details, and seamlessly transfer calls to the appropriate internal teams for immediate action.

This high-responsibility role requires empathy, precision, and the ability to manage multiple systems while maintaining professional communication with distressed