Remote Customer Support Specialist - Emergency Response

Planned Systems International; United States; Remote; USD 20,664 - 30,307; Part time

Benefits offered by this job

Paid leave

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

AD&D coverage

Legal services

Identity theft protection

Accident insurance

401(k) match

Tuition reimbursement

Professional courses

Job summary

Planned Systems International seeks Customer Service Representatives to support FEMA's Emergency Response Contact Center Team. The role involves courteous phone assistance, guiding callers through form submissions, and ensuring accurate completion to facilitate disaster relief processing.

This short-term seasonal, remote position requires US citizenship and the ability to pass a FEMA background check. Ideal candidates excel in high-volume calls, maintain records, and deliver professional,

Qualifications

• 1 year or more customer support experience.
• English speaking proficiency.
• Strong communication and active listening.
• Familiarity with CRM systems.
• Strong research and problem-solving skills.
• Proficient with computers and multiple windows/sessions.
• Demonstrated ability to handle sensitive and confidential situations.
• Ability to handle crisis situations and difficult inquiries.

Responsibilities

• Answer calls and provide guidance on form submissions to aid processing.
• Manage a high volume of incoming calls in a fast-paced environment.
• Identify and resolve customer issues accurately and efficiently.
• Provide high quality responses using approved tools and scripts.
• Maintain detailed records of interactions and processing steps.
• Follow communication procedures, guidelines, and policies.

Skills

Customer support experience

English proficiency

Strong communication skills

CRM familiarity

Research and problem-solving

Computer proficiency

Handling sensitive situations

Education

High School Diploma or GED

Tools

CRM systems

Job description

Planned Systems International seeks Customer Service Representatives to support FEMA's Emergency Response Contact Center Team. The role involves courteous phone assistance, guiding callers through form submissions, and ensuring accurate completion to facilitate disaster relief processing.

This short-term seasonal, remote position requires US citizenship and the ability to pass a FEMA background check. Ideal candidates excel in high-volume calls, maintain records, and deliver professional,