Remote Disaster Relief Support Agent (Temporary)

MCI; Indiana (PA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement savings program

Disability and life insurance

Casual dress code

Job summary

MCI is hiring for a remote position aimed at assisting customers with inquiries during disaster relief situations. Candidates must be at least 18 years old and have a high school diploma or equivalent. The role requires excellent organizational and communication skills, as well as the ability to work under pressure.

Benefits include comprehensive health coverage and paid time off. Join a diverse and inclusive team focused on customer experience!

Qualifications

• Must be 18 years of age or older.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.
• Ability to thrive in a fast‑paced environment.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction to proper channels.

Skills

Organizational skills

Written communication

Oral communication

Conflict resolution

Customer service orientation

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is hiring for a remote position aimed at assisting customers with inquiries during disaster relief situations. Candidates must be at least 18 years old and have a high school diploma or equivalent. The role requires excellent organizational and communication skills, as well as the ability to work under pressure.

Benefits include comprehensive health coverage and paid time off. Join a diverse and inclusive team focused on customer experience!