Remote Disaster Relief Call Center Agent

MCI; Iowa (LA); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Paid time off and paid holidays

Health benefits after 60 days

Opportunities for career growth

Job summary

MCI is seeking individuals for a temporary remote position supporting hurricane disaster relief. Responsibilities include assisting customers with inquiries and maintaining positive communication within a fast-paced environment.

Applicants must be 18 or older and possess a high-school diploma or equivalent, with excellent communication skills and basic knowledge of Microsoft Office. Competitive compensation and benefits are offered.

Qualifications

• Must be 18 years of age or older.
• Basic understanding of Windows operating systems.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Apply customer-service techniques and account-management systems.
• Escalate customer dissatisfaction to the appropriate channel.

Skills

Excellent written and oral communication skills

Typing speed of 20+ words per minute

Basic knowledge of Microsoft Office Suite

Customer-service oriented

Conflict resolution, problem-solving and negotiation aptitude

Strong multitasking and self-management skills

Education

High-school diploma or equivalent

Tools

Microsoft Office Suite

Job description

MCI is seeking individuals for a temporary remote position supporting hurricane disaster relief. Responsibilities include assisting customers with inquiries and maintaining positive communication within a fast-paced environment.

Applicants must be 18 or older and possess a high-school diploma or equivalent, with excellent communication skills and basic knowledge of Microsoft Office. Competitive compensation and benefits are offered.