Remote Disaster Relief Call Center Agent

MCI; Iowa (LA); A distancia; USD 30.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off and paid holidays

Health benefits after 60 days

Opportunities for career growth

Descripción de la vacante

MCI is seeking individuals for a temporary remote position supporting hurricane disaster relief. Responsibilities include assisting customers with inquiries and maintaining positive communication within a fast-paced environment.

Applicants must be 18 or older and possess a high-school diploma or equivalent, with excellent communication skills and basic knowledge of Microsoft Office. Competitive compensation and benefits are offered.

Formación

• Must be 18 years of age or older.
• Basic understanding of Windows operating systems.
• Highly reliable with regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow up on customer issues.

Responsabilidades

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Apply customer-service techniques and account-management systems.
• Escalate customer dissatisfaction to the appropriate channel.

Conocimientos

Excellent written and oral communication skills

Typing speed of 20+ words per minute

Basic knowledge of Microsoft Office Suite

Customer-service oriented

Conflict resolution, problem-solving and negotiation aptitude

Strong multitasking and self-management skills

Educación

High-school diploma or equivalent

Herramientas

Microsoft Office Suite

Descripción del empleo

MCI is seeking individuals for a temporary remote position supporting hurricane disaster relief. Responsibilities include assisting customers with inquiries and maintaining positive communication within a fast-paced environment.

Applicants must be 18 or older and possess a high-school diploma or equivalent, with excellent communication skills and basic knowledge of Microsoft Office. Competitive compensation and benefits are offered.