Remote Disaster Relief Call Center Agent

MCI; Indiana (PA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is seeking a Remote Hurricane Relief Agent to support disaster relief efforts during hurricane seasons. This temporary position will involve assisting customers with service inquiries and ensuring their satisfaction while working from home.

The ideal candidate will have a high school diploma, excellent communication skills, and the ability to thrive in a fast-paced environment. The role provides opportunities for growth and comprehensive health benefits after 60 days.

Qualifications

• Must be 18 years or older.
• Ability to type swiftly and accurately (20+ words per minute).
• Highly reliable with regular attendance.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Escalate customer dissatisfaction appropriately.

Skills

Organizational skills

Written communication skills

Oral communication skills

Typing speed

Microsoft Office Suite

Problem-solving

Customer service orientation

Multi-tasking ability

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Microsoft Outlook

Job description

MCI is seeking a Remote Hurricane Relief Agent to support disaster relief efforts during hurricane seasons. This temporary position will involve assisting customers with service inquiries and ensuring their satisfaction while working from home.

The ideal candidate will have a high school diploma, excellent communication skills, and the ability to thrive in a fast-paced environment. The role provides opportunities for growth and comprehensive health benefits after 60 days.