Remote Disaster Relief Call Center Specialist

MCI; Virginia Beach (VA); Remote; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid Time Off

Health Benefits

Career Growth

Paid Training

Job summary

MCI is seeking a Hurricane Relief Agent to provide exceptional customer service remotely during disaster relief efforts. The role, based in Virginia Beach, includes flexible hours responding to customer inquiries and assisting them in difficult situations.

Candidates must be 18+, possess a high school diploma, and demonstrate strong organizational and communication skills. Benefits include paid time off, training opportunities, and a supportive work environment.

Qualifications

• Must be 18 years of age or older.
• The ability to type swiftly and accurately (20+ words a minute).
• Highly reliable with the ability to maintain regular attendance and punctuality.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems to improve customer experience.
• Escalate customer dissatisfaction to appropriate channels.

Skills

Excellent organizational skills

Written and oral communication skills

Conflict resolution

Customer service orientation

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Windows operating systems

Job description

MCI is seeking a Hurricane Relief Agent to provide exceptional customer service remotely during disaster relief efforts. The role, based in Virginia Beach, includes flexible hours responding to customer inquiries and assisting them in difficult situations.

Candidates must be 18+, possess a high school diploma, and demonstrate strong organizational and communication skills. Benefits include paid time off, training opportunities, and a supportive work environment.